FAQ

For clarity, This page explains the store procedure and the information a customer should keep available.

For clarity, When will an order arrive?

For clarity, Processing is normally 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

For clarity, Which returns qualify?

For clarity, We accept defective and non-defective product returns and exchanges when requested within 30 calendar days after delivery. For clarity, Every return must be a new product; a non-defective item must be new, unused and in its original condition.

For clarity, How is a return sent?

For clarity, Mail the return with the free prepaid label included in the package. For clarity, We do not charge a restocking fee.

For clarity, How are approved refunds handled?

For clarity, An approved refund is processed and initiated to the original payment method within 10 days; bank posting can take additional time.

For clarity, What payment methods can I use?

For clarity, The active checkout shows the methods currently available for the order.

For clarity, Where are the complete rules?

For clarity, The footer provides separate shipping, refund, payment, privacy and terms pages.

For clarity, For assistance, use our Contact Us page.